Current Opportunities

Available Spots:

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Salary Scale:

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As an employee of the Centre, you will be part of a community dedicated to creating a welcoming and supportive environment for the children and youth we serve. We are a place where families are at the heart of all we do. We continue to provide innovative ways of delivering high-quality services and strengthening our family-centred care philosophy. We want to see “Niagara’s Children and Youth at Their Best!” Join a team that makes a real difference in the lives of children and youth every day. 

The Role:

Specific Responsibilities:

• Develop, implement and maintain effective recruitment and onboarding strategies for employees and volunteers to support the Centre’s operational requirements;
• Position the Centre as an Employer of Choice;
• Work with Management and other stakeholders to ensure adequate staffing, volunteers and students in each program area;
• Oversee requests for student and fieldwork placements; Ensure that Centre and education institutional policies are in alignment;
• Lead the recognition program for staff, students and volunteers, and;
• Learning & Development- Oversee the Centre’s professional development program including orientation, identification and/or development of employee development and training programs.

• Ensure best practice human resource and volunteer strategies and services are in place and continually reviewed;
• Ensure HR policies and practices are compliant with legislation including, but not limited to the Employment Standards Act, AODA, Human Rights legislation, OHSA, etc.
• Maintain and update the Centre’s human resource policies; communicate changes and provide training as required;
• Administer employee contracts;
• Manage, monitor and report on the Centre’s group benefit programs and provide direction for ongoing review;
• Manage the Centre’s compensation program and lead job evaluation and job description processes;
• Oversee onboarding and orientation processes and monitor ongoing compliance with Centre requirements;
• Support the Centre’s DEI and accessibility initiatives
• Oversee and direct the Centre’s employee performance management processes and systems. Ensure best practices in the design and implementation. Arrange training and coaching for management as required;
• Provide guidance, direction and coaching to Centre management with respect to employee relations, discipline, counselling and dispute resolution;
• Provide guidance, direction and support to management, employees, students and volunteers as required;
• Develop, implement and monitor employee engagement strategies;
• Engage with legal counsel as required, on employee relations and policy matters; and,
• Maintain employee records in accordance with legislative and organizational requirements;

• Liaise with OPSEU representatives, local union executives, stewards and committee representatives;
• Support management in the interpretation and consistent application of the Collective Agreement;
• Participate in the collective bargaining process as a member of management’s bargaining team;
• Counsel management and participate in grievance meetings;
• Engage and liaise with legal counsel, as required on labour relations matters, and;
• Serve as a member on the Employer Employee Relations Committee and provide support as required.

• Lead the Centre’s disability/return to work program;
• Ensure Centre compliance with all legislation including the OHSA and the WSIB legislation;
• Manage WSIB processes;
• Develop and implement strategies to support wellbeing among employees, students and volunteers including the Employee & Family Assistance Program, safety initiatives and other activities;
• Chair the Workplace Wellbeing Advisory Committee while providing guidance and support in wellbeing initiatives, strategies and goals for the Centre;
• Serve as a member of the Joint Occupational Health and Safety Committee and provide support as required;
• Monitor and respond to monthly inspections, report, review and address any health & safety concerns in relation to personnel matters, and;
• Provide support to the Workplace Violence & Harassment in the Workplace/Sexual Violence & Harassment workplace program. Ensure compliance with legislation; Support training and investigations, as appropriate.

• For the above-noted areas of responsibility, develop and implement HR metrics to evaluate and monitor key aspects of the HR program;
• Manage, monitor and evaluate the HRIS system;
• Prepare reports for the Senior Management Team and Board of Directors, as required.
• Annually, in collaboration with the Senior Leadership Team, develop an annual Human Resources plan to support the Centre’s strategic and operational priorities, goals and objectives; Monitor and evaluate the success of the plan.
• Comply with accreditation standards. Demonstrate evidence of HR practices during accreditation surveys.

Health and Safety

Accountability and Freedom to Act

Key Relationships

• Benefit brokers and carriers, and government offices that address human resources programs;
• OPSEU;
• HR group of Empowered Kids Ontario;
• Volunteer Directors Network;
• Human Resources and Volunteer colleagues at other agencies, and;
• Contacts at educational institutions.

• Senior Leadership;
• Directors, Managers and staff at all levels;
• Board of Directors
• Volunteers, and;
• Students.

Performance Factors

• Degree to which human resources and volunteer programs are well designed, implemented and goals achieved;
• Human resources and volunteer policies and practices that are aligned with legal, legislative, risk management and collective agreement frameworks;
• Respectful and professional interactions with key stakeholders, consistent with the values of the organization;
• Proactive, responsive human resource policies and practices, supportive of the mission, culture and a positive workplace environment;
• Effective and engaging recruitment strategies that draw prospective employees to apply to the Centre;
• Number of employees and volunteers successfully recruited and placed in accordance with needs and standards;
• Consistency, clarity and accuracy of information disseminated;
• Accuracy and reliability of human resources and volunteer records;
• Ability to lead HR and volunteer programs in a proactive, efficient and effective manner;
• Suitability of volunteers matched to the various programs, and;
• Satisfaction of volunteers with respect to their placements.

Position Specifications:

• Computer literacy including but not limited to Microsoft Office (Word, Excel, Access, Outlook);
• Human Resource Information Systems and metrics;
• Knowledge of MediSolutions and Crystal Reports is an asset;
• Knowledge of employment and related legislation, provincial and federal;
• Knowledge of employment practices to support diversity, equity and inclusion.
• An understanding of volunteerism and the ability to implement practical procedures to ensure retention and provide recognition;
• Effective communication skills;
• Effective coaching skills;,
• Effective conflict management and negotiation skills, and;
• Presentation skills.

• Access to a vehicle and possession of a driver’s license valid for the Province of Ontario;
• A current criminal reference check for the vulnerable sector.
• Ability to work flexible hours, and
• Bilingual (French) is an asset.