Status: Full-time Permanent
Location: St. Catharines,
Ontario
Open Date: September 8,
2025
The
Manager of Clinical Services at Niagara Children's Centre provides leadership
and direction to service delivery personnel to ensure assigned programs and
support services are delivered in a timely, effective and professional manner
within the approved budget. Reporting to the Director of Clinical Services, the
Manager of Clinical Services is a member of the Clinical Leadership Team and
provides oversight to one of the portfolio’s structured within the Clinical
Services Division. This role has a significant impact and contributes to the
long-term sustainability of the organization.
Key Duties and Responsibilities
Clinical and
Support Services Management
The Manager
of Clinical Services oversees the on-going development,
delivery and evaluation of assigned
programs, services and initiatives; and
the overall quality of services for children, youth and families.
- Leads the development and implementation of the annual clinical
services plans, specific to assigned programs.
- Leads and supports the consistent adoption
of evidence based / informed practices.
- Leads, facilitates and/or supports
the development of care plans
and care
pathways.
- Monitors and reports on activities, outcomes
and indicators of
success.
- Ensures that
services are provided in compliance
with internal and external policies,
procedures, legislation, accreditation standards, and within
budgetary constraints.
- Working with
the Quality and Decision
Support Manager and Director of Clinical Services, puts into practice clear and
measurable standards/benchmarks and performance indicators for evaluating
the quality of services
(efficiency, effectiveness, timeliness, satisfaction,
safety)
- Reviews and analyzes service reports and
other program data (performance, statistical, financial) to evaluate services.
- Working with
the Family Engagement Facilitator, engages
families in program development, program evaluation and improvement initiatives, as appropriate.
- Assists with the development of policies/procedures to ensure clinical
practices meet or exceed guidelines
set
by the province,
the appropriate colleges, and
the Centre.
- Identifies
continuous quality improvement initiatives / programs and project oversight
within the portfolio and/or work alongside other Managers of Clinical Services
and the Quality Decision support Manager.
- Collaborate with
the Clinical Services Pathway Coordinator to support the assignment and
monitoring of caseloads when challenges arise.
- Ensures all
services are consistent
with the provisions of the Child,
Youth and Family Services Act,
regulatory bodies, legislation,
regulations, policies, Centre policies and procedures and relevant accreditation
standards.
Service Delivery
- The Clinical Manager plans,
organizes, coordinates
and monitors
the
work of the teams/services
- Implements administrative procedures or systems
that support the service’s
operations.
- Coordinates, assigns and monitors caseloads, clinical
activities.
- Monitors referral patterns, wait lists
and wait
times; implements mitigating strategies as appropriate.
- Assigns and transfers
cases between therapists and
services.
- Manages and coordinates
staff schedules.
- Ensures that services and employees meet
quality and performance standards
and expectations.
- Ensures compliance with service
documentation and reporting
procedures.
- Ensures staff are trained
in the Centre’s Information System (AlayaCare) and privacy.
- Identifies and resolves program/service
issues.
- Responds to complaints and concerns raised
by clients, families, community partners and others, specific
to
area of responsibility.
- Approves staff work schedules,
vacation requests, sick time, etc.
Organizational Leadership
- Participates as
a member of the Clinical
Leadership Team and Centre Management Team and to achieve
organizational objectives.
- Supports the implementation and achievement of strategic
and operational
priorities.
- Fosters and supports a positive organizational culture.
- Implements effective communication mechanisms within
the service; demonstrates,
fosters and ensures effective communication.
- Identifies emerging
service trends, needs
and challenges
and provides advice and recommendations to the Director of Clinical Services.
- Works closely
with members of the Clinical
Leadership Team to respond to
emerging service trends,
needs and challenges.
- Implements
evidence-informed best practices and initiatives.
- Identifies and
evaluates the risks to
the organization's people (clients,
staff, volunteers), property,
finances, goodwill,
and image and implements measures
to
control risks, in collaboration with the Clinical
Leadership Team.
- Identifies risk
to the organization and works with the Director to mitigate such risk
Accreditation
- Supports the Centre’s
accreditation process
and implementation of accreditation standards
Human Resources/ Supervision
- Responsible for
hiring recommendations, orientation, performance reviews and
performance management of direct reports,
as per organizational
policies and procedures.
- Arranges mentorship/ training for employees.
- Approves employee requests for professional
development, leaves, vacation.
- Performs other duties and special projects as required.
- Recommends staffing requirements for the
assigned services.
- Adheres to human
resources policies and procedures and the Collective Agreement.
- Manages human
resources issues relating to direct reports
and responds as per policies, procedures,
regulatory requirements and legislation.
- Identifies human resource management issues
and concerns and obtains direction
from the Director, Human Resources that are specific to their portfolio.
- In collaboration with the other
Managers of Clinical Services, the Clinical
Practice Facilitator and Human Resources, considers and coordinates requests for student placements; assigns supervisors, and provides support
to supervising therapists, as required.
- Works closely
with the other Managers of Clinical Services and the Director,
Human Resources to develop a
training/professional development plan.
- Fulfills the position responsibilities
associated with the Occupational
Health and Safety Act.
- Ensures that health
and safety procedures are adhered to.
External Relations
and Community Liaison
- Establishes effective working
relationships with community
stakeholders to ensure
integrated/seamless service delivery, and service delivery
planning.
- Acts as a liaison
with community partners.
- Represents the Centre and participates on
local and provincial committees/workgroups,
as assigned.
- Participates in
a provincial and national network of professionals, sharing best practices, tools and materials
while participating in ongoing communication activities and capacity-building peer exchanges.
Budgeting/ Resource Management
- Assists the Director of Clinical
Services in the development of the Clinical Services
Division budget.
- Approves purchase requests for day-to-day operational expenses, as identified within the budget,
and within specified approval
level.
- Identifies the
need for specific equipment
and resources, and makes recommendations to the Director of Clinical Services.
- Seeks approval from the Director of Clinical
Services for items
beyond approval level.
Performs other duties and special projects
as required.
Qualifications and
Requirements for the Position:
Education:
- Bachelor's / Master’s level and current
registration in one of the following regulated professions: Social Work, Speech
and Language Pathology, Behaviour or Occupational Therapy
- Management/ leadership education is an
asset (MBA, MHA, MPA, Certificate Programs).
Knowledge/Experience:
- Minimum three
(3) years current, relevant clinical
experience.
- Minimum three
(3) years progressively responsible
leadership, management and/or supervisory experience.
- Experience mentoring/
supervising new graduates and staff.
- Strong experience with program planning, documentation and evaluation.
- Experience managing
organizational change initiatives.
- Successful experience of community development
and facilitating interagency partnerships.
- Commitment to
family-centered care and strong customer service.
- Excellent planning, organizational and project management skills.
- Flexible and
able to adjust to changing
priorities.
- Excellent communication (oral and written
including public speaking).
- Strong interpersonal skills; ability to manage conflict.
- Team oriented; ability to build consensus.
- Resourceful and independent with the ability to build leadership within a team-oriented environment.
- Passionate about continuous learning.
- Bilingualism
is an asset.
Why Join Us?
- We provide a total rewards package that supports your well-being
and supports and encourages continuous professional development and growth.
- Provide a competitive hiring range of $101,000 to $121,000 commensurate
with experience.
- Participation in a Defined Benefit Pension Plan (HOOPP) from day
one of employment with us, we offer healthcare and dental benefits, and access
to the Employee and Family Assistance program.
Application Process
If
you are inspired by the work of Niagara Children’s Centre and would like to
join our team, we want to hear from you! Qualified and interested applicants
are asked to submit the following:
- Cover letter which includes the following:
- What are the
specific skills and abilities that make you qualified to apply for this
position?
- What is your
motivation for applying?
- Describe your
leadership style
- Subject line –
Manager of Clinical Services
- Resume
- Submit your application package as one document
To review
the job description and pursue this career opportunity, please visit our
website at www.niagarachildrenscentre.com
We
will be reviewing candidate submissions as they are received and move forward
with interviews. Early submission is encouraged.
Niagara
Children’s Centre is committed to fair and accessible employment practices.
Upon request, suitable accommodation is available under the Accessibility for Ontarians with Disability
Act (AODA) to applicants invited to an interview.
We
thank all those who apply but only those selected for further consideration
will be contacted. The selected candidate will be required to participate in a
Criminal Background Check.