Supporting Families Every Step of the Way
The Role of the Clinical Services Pathway Coordinator 

Navigating services for children with physical, developmental, and communicative challenges can feel overwhelming. To ensure families receive the right support at the right time, we introduced the Clinical Services Pathway Coordinator (CSPC) role this fiscal. This dedicated role serves as a primary point of contact for families, offering guidance, answering questions, and ensuring timely access to appropriate services.

With over 30 years of experience as a physiotherapist, Chris Tawil brings invaluable knowledge to this role. Having worked closely with families in various capacities at the Centre, she now helps manage waitlists, assigns clinicians, and provides families with helpful resources during their wait. Tawil ensures that every family feels supported, informed, and empowered.

“Families have been understanding about waitlists but seem to appreciate the opportunity to share their concerns, have knowledge of how long the wait is, and access resources in the meantime,” she explains.

When faced with the challenge of more children needing services than available clinicians, we adopted innovative approaches to improve access. These include providing educational resources online and in print, introducing group screening clinics, and expanding therapy programs. Therapy assistants also play a key role in offering timely support, allowing therapists to focus on children with more complex needs.

These proactive measures are making a noticeable difference. Children are being screened sooner, wait times have improved for some programs, and families benefit from having a single, reliable point of contact. With the CSPC role in place, we are strengthening our commitment to ensuring every child receives the care and support they need — as quickly as possible.